Ben Hughes is committed to maintaining the privacy, dignity and confidentiality of patients and service users at all times. We adhere to the principles of current UK data protection legislation and the General Medical Council and Nursing & Midwifery Council Codes of Confidentiality. For the purposes of data protection legislation, Ben Hughes is the "data controller" in respect of the information provided by patients and service users. Ben Hughes is required under data protection legislation to notify service users of the information provided in this privacy notice.
How Ben Hughes Uses Your Personal Information
Ben Hughes will only use your personal information where the law allows us to. Ben Hughes uses your personal information to allow us to advise and support you in accordance with your requirements and the consents you have given to us. Most commonly, Ben Hughes will use your personal information in the following circumstances:
- Where you have provided us with consent;
- Where it is necessary to perform a contract/service we have entered into with you; or
- Where it is necessary for us to comply with a legal obligation.
Ben Hughes may also need to use your personal information in the following circumstances, which are likely to be rare:
- Where it is necessary to protect your interests (or someone else's interests); or
- Where it is needed in the public interest
The service is medically confidential. The medical records are securely stored in line with UK data protection legislation and only accessible to Ben Hughes and his employees. All Ben Hughes' employees adhere to a strict code of ethics in relation to the confidentiality of all consultations, telephone contact and the maintenance of medical records.
Sharing Your Personal Information
Any information obtained by Ben Hughes and his employees is strictly confidential. No information is divulged to any third party, including the person's general practitioner (GP) without the person's informed consent.
Keeping your Personal Information
Ben Hughes will keep the personal information you provide to us whilst you are a patient or service user and will also retain your personal and medical information even after the end of the treatment or service if this is necessary to comply with legal obligations or to meet regulatory or professional requirements. Ben Hughes will retain your information for ten years after the conclusion of your treatment. It will then be securely destroyed unless you ask him to retain it for longer.
Your Right to Access Personal Information
You can find out if Ben Hughes holds any personal information about you by making a 'subject access request' under current UK data protection legislation. If Ben Hughes does hold information about you, we will:
- Give you a description of the personal and medical information;
- Tell you why we hold your personal information;
- Tell you who it has been disclosed to; and
- Let you have a copy of the information in an intelligible form.
You may also have the right for your personal and medical information to be transmitted electronically to another organisation in certain circumstances.
You can request access to the information Ben Hughes holds about you at any time by contacting Ben Hughes (Data Protection Officer).
Further Data Protection Rights
If you believe that any of the personal information Ben Hughes holds about you is incorrect, you have the right to ask us to rectify that information at any time and we will consider this request. There are some specific circumstances where this right does not apply and we can refuse to deal with your request.
You may also have the right, in certain circumstances, to request that we delete your personal or medical information, to block any further processing of your personal or medical information or to object to the processing of your personal or medical information. There are some specific circumstances where these rights do not apply and we can refuse to deal with your request.
If Ben Hughes is processing your personal and medical information based upon your consent, you have the right to withdraw your consent at any time.
If you require any further information about your right to rectification, erasure, restriction of or object to processing or you wish to withdraw your consent please contact Ben Hughes (please see contact details section below).
Complaints
Ben Hughes takes any complaints that are received about the collection and use of personal or medical information very seriously. We would encourage you to bring it to our attention if you think that collection or use of information is unfair, misleading or inappropriate. You can make a complaint at any time by contacting Ben Hughes.
If you think our collection or use of personal information is unfair, misleading or inappropriate or if you have concerns about the security of your personal information, you also have the right to make a complaint to the Information Commissioner's Office. You can contact the Information Commissioner's Office at the following address:
Office of the Information Commissioner, Brunel House, Old Street, St Helier, Jersey, JE2 3RG
Contact Ben Hughes
You can contact Ben Hughes in writing to Ben Hughes, Gloucester Street Clinic, 8A Spectrum, Gloucester Street, St Helier, JE2 3DE or email benhughes@jerseyurology.co.uk.